Wednesday, August 16, 2017

And the Nominees for Case Manager of the Year Are

The linchpin of our homeless response system is not the board chair, the executive, or the program manager; it is the case manager. To pay tribute to these professionals, MDHA will be holding its first:


And the nominees are...
 
Lisa Stephenson of the Housing Crisis Center! Gina Norman, who nominated Lisa, emphasizes her profound and deep sense of empathy, so central to case management. She tells us that Lisa lives by the quote, "People don't care how much you know until they know how much you care."
 
Monica McGee of Austin Street Center! Dustin Perkins, who nominated Monica, marvels at her leadership skills. He tells us that Monica, "has been so effective at developing partnerships that the word has passed beyond the walls of Austin Street, increasing awareness about the problem of homelessness in Dallas."

Tiffany Price of the  VA North Texas Health Care System! Natalie Qualls, who nominated Tiffany, is impressed by her passion and resilience. She tells us that Tiffany, "comes to work with a positive attitude and a desire to serve, which is important given that she spends most of her days outside the comfort of an office building, and in the streets and encampments," with some of the most vulnerable of our veterans.

Kayla Modesto of Hope's Door New Beginning Center! Isabel Camacho, who nominated Kayla, admires her adept deployment of the tools in her case management "toolbox". She says that Kayla, "practices active listening," "empowers her clients," and helps them, "become self-sufficient," using a, "Trauma Informed Care approach and motivational interviewing." 
 
Brandy Stockton of The Samaritan Inn! Heather Molsbee, who nominated Brandy, loves how she fights for those in need. She says that their clients, "have often given up before they meet us. Brandy is their greatest asset... Always a champion of the underdog, Brandy will push for what is right, with a smile on her face and the tenacity of a bulldog."  

David Swain of The Bridge Homeless Recovery Center! Andrew Lomax, who nominated David, emphasizes how David meets clients where they are in the physical sense, but much much more too. "He might be seen talking with a guest on the sidewalk on St. Paul St., or at an encampment... ultimately he is engaging, hat turned backward, making sure a... guest is all right... exploring who they are at that moment... to figure out the next steps."

Cindy Bailey of The Stewpot! Laura Westerlage, who nominated Cindy, tells us that, actually, it was a unanimous decision of their entire team to nominate her! Laura, who supervises Cindy, reminds us that in our work, leadership is about much more than titles, "Cindy... is the person our small team always leans on and looks to for help and advice... Cindy has been my mentor and sounding board... She is very much the silent and humble leader... who unites us."
 
Erica Pouncie of the Salvation Army Carr P. Collins Social Service Center! Michael Allen, who nominated Erica, highlights her ongoing learning, so critical tosuccessful case management. He tells us that she is currently working on her PhD, and that shares her learning with her entire team, bringing to them new ideas for training, as well as new clinical solutions to client challenges, that can benefit not only her clients, but their clients too.   

Beatriz Martinez of CitySquare! Joshua Tomko, who nominated Beatriz, talks about her powerful impact on clients, as well as team members. He tells us that multiple supervisors find themselves "tearing up," at, "the power of the impact," Beatriz can have on a client. He explains that, "she can pull someone's dreams out of them, and inspire them to pursue things they never thought possible."

Luis Moreno of Prism Health North Texas! Ben Callaway, who nominated Luis, loves how empathetic, caring and non-judgmental he is. He says that Luis' "sense of social justice, patience, compassion and empathy enable his clients to return even after they relapse, because they are confident that Luis will... help them restart their journey... focusing on their strengths, rather than their weaknesses.

Benjamin Bailey of Metrocare Services! Benjamin was nominated by a client, who speaks movingly about how much he helped her, her husband, her sixteen-year-old son and her four-year-old daughter, who lives with autism. She tells us that when she was consumed with, "fear and hopelessness," Benjamin was there to give her, "hope and courage," taking her to her appointments, making sure her son made it to school and her daughter received the assistance she needed. "I wish there were more Benjamin Baileys," she concludes. 

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Wednesday, August 9, 2017

Who Cares How Many People Experience Homelessness in Dallas?

It’s a purposefully provocative question, but you must admit that not everyone does. Back in February, we articulated very clearly why our values dictated that we count each and every person experiencing homelessness. However, counting these individuals and doing so accurately, is not just about valuing each individual, it is about problem solving. The only way we can solve a problem is if we know its nature and its scope. Certainly, the only way we can know if we are making progress in solving that problem, is through continuous, careful and evidence based measurement.

Now, absolute accuracy is usually theoretical, even when measuring objects scientifically, however to dismiss the importance of trying to reach results as accurately as we can because of this, would be nihilistic. Instead, we measure as accurately as we can, and we acknowledge our limitations, up front, before we even start to measure. If we properly minimize our limitations, as much as we can, we can reach valid numbers.
Indeed, this is why we have always been very public about the measure of accuracy that can be achieved, the need to improve our count, and how we have done just that since 2015. This is also why more than a fifth of the State of the Homeless Address, this past March, was devoted to the intricacies of scientific mapping and resulting count methodology for our annual Homeless Count.

So, how many people do experience homelessness in Dallas? In our playbook, we talk about two important numbers we always keep in mind, “the number of those experiencing homelessness at any one time, about 3,800 in our last count, and the number of those who experience homelessness throughout the year. The annual Homeless Count, conducted every year around the same time, gives us the first number, and throughout the year, we use our Homeless Management Information System (HMIS) to track the second number, which is around 9,750. Obviously, the second number is always going to be larger than the first one, since the second number includes anyone who was homeless throughout the 365 days of the year.

It is important to keep in mind the difference between the two numbers, because we have seen some confusion in this area. In fact, a claim that comes up again and again is that there are about 10,000 people in Dallas and Collin Counties who are experiencing homelessness, in the present tense. Though we are not totally sure where that number came from, those who originated it, were probably confusing the two very different numbers. There simply are not 10,000 people experiencing homelessness, currently, in our two counties. The data, i.e. factual reality, does not support such a number.